Refund Policy

This policy applies to every subscription you buy from LINFENG AURORA INC (doing business as Xingmang AI) on xm.solomate-vip.com or xm.solov.cc. Placing an order means you have read and accept it. Refunds are issued in USD to the original Stripe payment method.

We issue a full refund if any of the following is true:

• ·You request it within 7 days of payment and API usage in that billing period is under 10% of the plan quota.
• ·Our service is continuously unavailable for more than 24 hours and we do not restore it within one business day of your report.
• ·A duplicate charge or an incorrect amount caused by us or the payment provider.

• ·The 7-day window has closed and the service was delivered for that billing period.
• ·Usage exceeded 10% of the plan quota. We then refund only the unused portion.
• ·The account was suspended for violating the Terms of Service.
• ·Custom development or one-off consulting that has already been delivered.

Email [email protected] from the address you used at checkout. Use the subject “Refund request” and include your order ID (the 18-character ID starting with ZV) and the reason. The ID is on the payment confirmation page and the receipt email.

We reply with a decision within 2 business days. We may ask you to confirm the checkout email or the last four digits of the card.

Approved refunds go back to the original payment method. We cannot send them to another account or another person. Timing depends on the provider:

• ·Cards (Visa, Mastercard, and similar): 5–10 business days after we submit the refund, depending on the issuing bank.

Cross-border card charges may convert currency. The amount you receive can differ slightly from the original charge because of FX. That difference is set by the issuer, not by us.

Canceling does not automatically create a refund. Service stays available through the end of the current period, then does not renew. If you want both a cancel and a refund, request the refund separately using the steps above.

If a charge looks wrong, contact us first. Most issues resolve within two business days, faster than a card chargeback. A chargeback starts the provider’s dispute process and may pause the related account.

If you disagree with this policy, email us and we will try to resolve it directly.